Privacy Policy

Effective Date: 13.07.2025
Last Updated: 13.07.2025

1. Introduction

Max Transcribes ("we", "our" or "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and protect your information when using our video processing service.

2. Information We Collect

2.1 Personal Information

  • Account Information: Name, email address, and password
  • Profile Information: User preferences and settings
  • Payment Information: Payment data and subscription information
  • Communication Information: Messages and support requests

2.2 Usage Information

  • Service Usage: How you interact with our platform
  • Device Information: Browser type, operating system, and device identifiers
  • Log Information: IP addresses, access times, and visited pages
  • Performance Data: Service performance and error information

2.3 Content Information

  • Uploaded Videos: Video files you upload for processing
  • Processed Content: Transcriptions, timestamps, and generated descriptions
  • Audio Files: Audio extracted from your videos
  • Metadata: File information and processing parameters

3. How We Use Your Information

3.1 Service Provision

  • Processing your videos and providing transcription services
  • Generating content based on uploaded materials
  • Maintaining and improving our service functionality
  • Providing customer support and responding to inquiries

3.2 Account Management

  • Creating and managing your user account
  • Processing payments and managing subscriptions
  • Sending service messages
  • Verifying your identity and preventing fraud

3.3 Service Improvement

  • Analyzing usage patterns to improve our service
  • Developing new features and capabilities
  • Conducting research and development
  • Ensuring service security and reliability

4. Information Sharing

4.1 Third-Party Services

We may share your information with trusted third-party services:

  • Payment Processors: For managing billing and subscriptions
  • Cloud Storage: For secure file storage and processing
  • AI Services: For transcription and content generation
  • Analytics Tools: For service improvement and optimization

We may disclose your information when required by law:

  • To comply with legal obligations
  • To protect our rights and property
  • To prevent fraud or illegal activity
  • To protect the safety of our users

4.3 Business Transfers

In the event of a merger, acquisition, or asset sale, your information may be transferred to the acquiring party.

5. Data Processing and AI Services

5.1 AI-Powered Features

  • Transcription: We use AI services to convert audio to text
  • Content Generation: AI generates descriptions and timestamps
  • Language Processing: AI analyzes and processes your content
  • Quality Enhancement: AI helps improve transcription accuracy

5.2 Data Processing Locations

  • Content may be processed in various geographic locations
  • We use reputable cloud services with appropriate security measures
  • Data is encrypted during transmission and storage
  • Processing locations may vary based on service optimization

6. Data Security

6.1 Security Measures

  • Encryption: Data is encrypted during transmission and storage
  • Access Control: Limited access only for authorized personnel
  • Regular Audits: Security practices are regularly reviewed
  • Incident Response: Procedures for security incidents

6.2 User Responsibilities

  • Keep your account credentials secure
  • Use strong, unique passwords
  • Report suspicious activity immediately
  • Regularly review your account information

7. Data Retention

7.1 Retention Periods

  • Account Information: Stored while your account is active
  • Usage Data: Stored for service improvement and analytics
  • Content Files: Stored according to your subscription plan
  • Payment Information: Stored for legal and tax requirements

7.2 Data Deletion

  • You may request account and associated data deletion
  • Some information may be retained for legal compliance
  • Backup copies may contain your data for a limited time
  • Anonymous usage data may be retained for research

8. Your Rights and Choices

8.1 Access and Control

  • Access: Request access to your personal information
  • Correction: Update or correct inaccurate information
  • Deletion: Request account and data deletion
  • Portability: Export data in a standard format

8.2 Communication Preferences

  • Marketing: Opt out of marketing messages
  • Notifications: Control service notifications
  • Updates: Receive important policy and service updates
  • Support: Choose how to receive support messages

9. Cookies and Tracking

  • Essential Cookies: Necessary for basic service functionality
  • Analytics Cookies: Help understand service usage
  • Preference Cookies: Remember your settings and preferences
  • Security Cookies: Protect against fraud and unauthorized access

9.2 Third-Party Tracking

  • We may use third-party analytics tools
  • These tools may collect information about your usage
  • You can control cookie preferences in your browser
  • Some features may not work with cookies disabled

10. Children's Privacy

10.1 Age Requirements

  • Our service is not intended for children under 13 years of age
  • We do not knowingly collect information from children
  • Parents should monitor their children's online activities
  • Contact us if you believe we have collected information from a child

10.2 Parental Controls

  • Parents may request deletion of their child's information
  • We will take reasonable steps to verify parental identity
  • Educational use may be permitted with proper supervision
  • Special protections apply to children's data

11. International Data Transfers

11.1 Global Service

  • Max Transcribes operates globally with international data transfers
  • Data may be transferred to countries with different privacy laws
  • We ensure appropriate safeguards for international transfers
  • Standard contractual clauses and adequacy decisions apply

11.2 Regional Compliance

  • We comply with applicable regional privacy laws
  • Additional rights may apply based on your location
  • Contact us for regional compliance information
  • Local data protection authorities may be contacted

12. Privacy Policy Changes

12.1 Policy Updates

  • We may update this Privacy Policy from time to time
  • Changes will be posted on our website
  • Significant changes will be communicated to users
  • Continued use indicates acceptance of updates

12.2 Notification Methods

  • Email notifications for significant changes
  • Website banners for policy updates
  • In-app notifications for important changes
  • Account dashboard notifications

13. Contact Information

For questions about this Privacy Policy or our privacy practices, contact us:

  • Email: Contact us through our website
  • Website: Visit our contact page for support
  • Support: Use our in-app support system

14. Compliance and Certifications

14.1 Regulatory Compliance

  • GDPR (General Data Protection Regulation) compliance
  • CCPA (California Consumer Privacy Act) compliance
  • SOC 2 Type II certification
  • Regular third-party security audits

14.2 Data Protection Officer

  • Designated Data Protection Officer available
  • Contact for privacy-related inquiries
  • Oversight of privacy compliance programs
  • Regular training and awareness programs